Service to Patrons with Disabilities

MARSHALL PUBLIC LIBRARY

SERVICE TO PATRONS WITH DISABILITIES

              Marshall Public Library is committed to providing equitable access to library services and resources for all patrons, including individuals with disabilities. This policy outlines our commitment to ensuring an inclusive and accessible environment for all library users, in accordance with the Americans with Disabilities Act (ADA), the Illinois Human Rights Act, and the Illinois Accessibility Code.

Purpose
 The purpose of this policy is to establish guidelines for providing services to patrons with disabilities, ensuring they have the same opportunities to access library resources, programs, and facilities as all other patrons.

Accessibility Features

  1. Physical Accessibility
    • The library will maintain all public areas of the library in compliance with the Illinois Accessibility Code, including entrances, exits, restrooms, and service desks.
    • Designated accessible parking spaces will be available near the library entrance.
  2. Assistive Technologies
    • The library will provide access to assistive technologies, such as screen readers, magnifiers, and other adaptive equipment to facilitate access to library resources.
    • Staff will be trained to assist patrons in using these technologies.
  3. Accessible Formats
    • The library will offer materials in various accessible formats, including large print, audiobooks, Braille, and digital resources compatible with assistive devices.
    • Patrons may request materials in specific formats, and the library will make reasonable efforts to fulfill these requests.

 Programs and Services

  1. Inclusive Programming
    • Library programs will be designed to be inclusive of all patrons. When planning events, the library will consider accessibility needs and make accommodations as necessary.
    • Advance registration may include a request for any specific accommodations needed to participate in programs.
  2. Assistance and Accommodation Requests
    • Patrons may request reasonable accommodations to facilitate their use of library services. Requests can be made in person, by phone, or via the library’s website.
    • The library will respond to accommodation requests in a timely manner and will work with patrons to determine the best possible solutions.

Staff Training

  • Library staff will receive ongoing training on disability awareness, accessibility standards, and how to assist patrons with disabilities effectively.

 Feedback and Grievance Procedures

  • Patrons are encouraged to provide feedback regarding accessibility issues or to file grievances if they feel their needs are not being met. Feedback can be submitted in person, via email, or through the library’s website.
  • The library will review all feedback and grievances promptly and take appropriate actions to address concerns.

Review and Evaluation

  • This policy will be reviewed biennially to ensure compliance with legal requirements and to adapt to the evolving needs of our patrons.

(Revised 04/13/05, 04/11/2007, 02/2025 Reviewed 09/09/09, 7/12/13, 3/09/16, 9/13/17, 9/2019, 01/2022)